Sebastian Siemiatkowski

Klarna is shifting customer service to gig workers after its AI chatbot failed to fully replace human agents, piloting a hybrid model where AI handles two-thirds of inquiries and contractors handle th…

Despite headlines attributing mass layoffs to AI, data shows only 5% of 2025 layoffs were AI-driven, totaling 54,836 jobs. Companies like Block, Klarna, and IBM used AI as a cover story to justify cut…